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Passengers aboard Disney Cruise Line’s Disney Journey say their four-night Singapore crusing was canceled after boarding as a consequence of technical points, leaving households ready hours for solutions earlier than being despatched to inns late at evening.
Friends had already launched into the Might 7 voyage when the ship’s captain reportedly advised them there have been technical points and that they’d “set sail quickly,” in response to a passenger who documented the state of affairs on Reddit.
By round 2 p.m. native time the next day, the captain introduced the crusing could be canceled solely.
“It’s actually disappointing particularly if vacationing with youngsters,” the consumer wrote.
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The cruise ship “Disney Journey”, constructed within the Wismar shipyard, is moored within the port of Mukran on the island of Rügen, whereas bathers and a windsurfer are within the water within the foreground. After round seven years of development, one of many world’s (Photograph by Stefan Sauer/image alliance through Getty Pictures / Getty Pictures)
The passenger mentioned visitors waited hours for official directions after the announcement, with solely a handful of crew members helping visitors.
They mentioned they didn’t obtain resort particulars till 12:10 a.m. and didn’t anticipate to succeed in their resort till properly after 1:30 a.m.
A letter to visitors, later obtained and printed by Disney Cruise Line Weblog, mentioned the crusing couldn’t proceed as deliberate and apologized for the disruption.
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Captain Mickey, Captain Minnie, Susan Egan, Josh D’Amaro and Joe Schott in the course of the Disney Future christening in Fort Lauderdale, Florida on Nov. 10, 2025. (Pilar Arias/Fox Information Digital / Fox Information)
“We’re actually sorry to let you understand that we’re unable to proceed together with your Disney Journey expertise from Might 7-11, 2026 as deliberate,” the corporate wrote, including that “your security and luxury as our visitors are all the time our highest precedence.”
The cruise line mentioned affected visitors would obtain a full refund, 50% off a future cruise and a complimentary resort keep, together with protection for potential flight change charges and as much as $500 per stateroom for incidental bills.
Nevertheless, the passenger raised issues in regards to the compensation, noting that the 50% future cruise low cost requires reserving by July 31, 2026, and crusing by Might 31, 2027.
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Disney Journey ought to have capability for about 6,700 visitors and a couple of,500 crew members, Disney Cruise Line mentioned. (Disney)
The consumer additionally questioned whether or not lodging had been constant throughout visitors, claiming that some passengers with back-to-back bookings obtained a number of complimentary nights whereas others had been offered only one.
“We reached our resort at round 2:00 a.m. and we have now to take a look at at 12 midday… that isn’t even a full evening,” the consumer wrote.
Further complaints included a reported S$200 (about $150 USD) meals and beverage credit score, which the passenger mentioned barely lined meals for one individual — not to mention a household of 4.
The consumer mentioned some vacationers had flown in from international locations together with India, Australia and Canada particularly for the cruise, describing it as “one of many worst” experiences they’ve had with Disney.
“The Disney Journey departed as scheduled on its subsequent crusing after the mechanical situation was resolved,” a Disney spokesperson advised FOX Enterprise. “We fully perceive this was an unlucky state of affairs for our visitors and labored with them on to assist their journey wants, assist make their journey residence as clean as attainable and invite them again to a future crusing.”
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The Disney Journey is a part of Disney Cruise Line’s main growth plans, with the corporate aiming to develop its fleet to 13 ships by 2031. The vessel, which is residence ported in Singapore, marks Disney’s first everlasting cruise deployment in Asia.
FOX Enterprise beforehand reported that Disney Cruise Line has been aggressively increasing its world cruise footprint, with Disney Experiences Chairman Josh D’Amaro saying the corporate is targeted on bringing Disney cruises “to new visitors on new shores.”
